Stabilize systems. Align teams. Right-size the stack.
USAF comms alum. Ex-COO/CTO. Builder who leads.
Technology leadership that solves real problems and drives measurable outcomes.
Executive Experience
Made CRM a daily habit (90%+ adoption)
- 120 agents onboarded & trained
- 42% IT budget reduction (AWS → lean SaaS)
- SOPs, security cadence, and cloud stability
AI that ships: vetted, integrated, accountable
- Vetted AI vendors & partnerships
- Directed infra clusters for cost/perf balance
- Delivered integrated AI + web systems
50K+ active users with reliability and cost control
- COO/CTO leadership across ops & tech
- Vendor consolidation & infra cost optimization
- US market launch with 30+ global staff
13 launches, 5 to mid-market—playbooks over heroics
- 13 startups launched, 5 scaled to mid-market
- Compliance playbooks cut onboarding errors 45%
- Delivered vendor negotiation, integrations, security
Enterprise support, performance up and variance down
- +25% staff performance with training & QA alignment
- 32% efficiency lift quarter-over-quarter
- Reduced absenteeism 14% via stronger team culture
Trading automation that paid for itself
- Pro9 trading system drove $40K+ Q1 revenue
- Managed 11 SaaS/web platforms
- Led CRM & Infusionsoft integrations
Six promotions to Interim Director—systems over heroics
- Launched iOS app 42% under budget
- Built ticketing & internal systems
- Led 50+ staff across support tiers
10× deployment throughput via automation & SOPs
- Scaled rollouts 3 → 30 stores/night
- Automation & docs cut staffing needs
- Saved millions via faster throughput
High-trust comms under pressure (TS/SCI)
- Managed Europe-wide comms ops
- Only airman authorized to bypass IDNX nodes
- Rerouted Pentagon & Air Force One comms on 9/11
Core Capabilities
Fractional Leadership
Translate board goals into weekly wins
- Run the cadence; make the calls
- Unblock teams, hire/mentor leads
- Exec-ready KPIs & comms
Stabilize & Transform
90-day plan: from fires to fundamentals
- Week 1: stop the bleeding (incidents, access, SLOs)
- Month 1–2: controls, automation, adoption
- Month 3: handoff with SOPs & training
Revenue Operations (CRM/RevOps)
Make CRM the source of truth people use
- HubSpot/Salesforce architecture & hygiene
- Pipeline, reporting, and enablement that stick
- Sales/CS/Marketing alignment
Leadership Profile
Background
I grew up in operations—hands on keys at 16. In the USAF I ran high-trust comms across Europe (TS/SCI) and learned to execute when it actually matters. On 9/11 I helped reroute traffic under pressure. That bias for action never left.
Since then I’ve led as CTO/COO and as a builder: Target rollouts 10× faster, BetterTrades from support fire-drills to systems, trading platforms shipped, and startups launched with playbooks that outlast people.
Current Focus
Today I come in as fractional COO/CTO to steady the plane and plot the course: stabilize critical systems, tighten run-rate, and drive adoption. Recent work: CRM usage from 50% → 90%+, 35–70% cost reductions without performance hits, and a social platform scaled to 50K+ active users.
Core Philosophy
“Perfect is the enemy of done. Build what works, make it resilient, and earn trust through results.”
Pragmatic over performative. Clear ownership, short feedback loops, documentation that people actually use.
Ready to work?
Have a system that needs stabilizing or a team that needs direction? I’ll bring a plan, not buzzwords.
📍 Remote-first • Denver, CO
⚡ Usually respond within 24 hours